Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within 30 days of delivery. 
Title

Last updated: June 2025

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. General

30-Day Money Back Guarantee

 

We want you to love your HydraRetin Stick—but if it’s not for you, that’s okay too.

 

If you’re not completely happy within 30 days of receiving your order, we’ll give you a full refund. No stress, no complicated forms—just send it back (even used) and we’ll sort the rest.

 

How it works:

 

Try it for up to 30 days from delivery.

If you’re not satisfied, simply email us at hello@12thavenueskincare.com for return instructions.

Return the stick (used or unused) and we’ll issue a full refund—just cover return shipping.

 

 

We’re proud to offer skincare that works, and we stand behind it 100%

2. Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at hello@12thavenueskincare.com

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