Shipping policy
Shipping Policy
Domestic Shipping (Australia)
Courier: Australia Post
Dispatch Time: Fast processing times orders placed before 11:00 AM on business days are dispatched the same day, after 11:00 AM will dispatch next business day
Shipping Cost: Free standard post Australia-wide. Express $10
State/Territory
Standard Delivery FREE
Express Delivery
New South Wales
2-4 business days
1–2 business days
Victoria
2-4 business days
1–2 business days
Queensland
2-4 business days
1–2 business days
South Australia
3-6 business days
1–3 business days
Western Australia
3-6 business days
1–3 business days
Tasmania
3-6 business days
1–3 business days
Australian Capital Territory
2-4 business days
1–2 business days
Northern Territory
3-6 business days
1–3 business days
Note: Delivery times may vary based on the destination’s remoteness and Australia Post’s delivery network.
Friendly
Support
Free Shipping Aus-Wide
Secure Online
Payment
Money-back
guarantee
International Shipping Policy
We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Shipping Options
Estimated delivery time
Price
Fed Express
20-30 Day Shipping
Based on location and total order weight
DHL Express
30-45 Day Shipping
Based on location and total order weight
NOTE: We are not responsible for shipping carrier delays.
Order Process
01.
Domestic orders are processed in 1-2 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 1-2 business days of their arrival in stock.
02.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
03.
If you have any questions about your order, please contact us right away at hello@12thavenueskincare.com We will be unable to make changes to your order once it has been shipped.
04.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.