Shipping Policy

Domestic Shipping (Australia)

 

 

Courier: Australia Post

Dispatch Time: Fast processing times orders placed before 11:00 AM on business days are dispatched the same day, after 11:00 AM will dispatch next business day

Shipping Cost: Free standard post Australia-wide. Express $10

 

State/Territory

Standard Delivery FREE

Express Delivery $10

New South Wales

2-4 business days

1–2 business days

Victoria

2-4 business days

1–2 business days

Queensland

2-4 business days

1–2 business days

South Australia

3-6 business days

1–3 business days

Western Australia

3-6 business days

1–3 business days

Tasmania

3-6 business days

1–3 business days

Australian Capital Territory

2-4 business days

1–2 business days

Northern Territory

3-6 business days

1–3 business days

Note: Delivery times may vary based on the destination’s remoteness and Australia Post’s delivery network.

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International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on location and total order weight

DHL Express

30-45 Day Shipping

Based on location and total order weight

NOTE: We are not responsible for shipping carrier delays.

Order Process

01.

Domestic orders before 11am (Brisbane time)are processed the same business day, excluding weekends and holidays. After 11am, next business day.

Items that are pre-ordered are processed within 1-2 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at hello@12thavenueskincare.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes!  All orders within Australia using standard parcel post the shipping is on us. If you want your order as quick as possible you can pay for express post for $10 Australia Wide. International Shipping will be charged depending on location.
How long does it take to receive my order?

All orders placed before 11:00 am will be dispatched the same day, after 11:00 am dispatched the next business day. Standard delivery within Australia depending on location 2-6 business days. Express with Australia 1-3 business days.
How will my order be shipped?

Your order will be shipped by Australian Post in Australia otherwise International FedEx, DHL
 
What are your shipping costs?

FREE yay!!! Standard post in within Australia is on us. Express is $10.
International depends on location.
My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

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